Terms & Conditions

One eyelash extension applied on one natural lash – the more classic and minimalistic style! Easy to wear on any occasion, it is the passpartout, the perfect mascara substitute.

Article 1. Definitions

In these terms and conditions, the following definitions apply:

Supplier: Erika Feraru Cosmetics Webshop (hereinafter referred to as EFW), the legal entity offering products and/or services to buyers both through its webshop and remotely from the webshop;
Buyer: the natural or legal person who enters into an agreement (remotely) with EFW or the natural person not acting in the course of a profession or business who enters into an agreement (remotely) with EFW;
Agreement (remotely): an agreement in the context of a sales system (remotely) organized by EFW selling products and/or services, where, up to the conclusion of the agreement, one or more remote communication techniques are exclusively used;
Remote communication technique: a means that can be used to conclude an agreement without the consumer and the entrepreneur being physically together in the same space;
Services and/or Products: The subject of one or more agreements.

Article 2. Identity of Supplier

EFW Webshop
Schiedamsedijk 3
3011EB Rotterdam
The Netherlands

Email: webshop@ef.com
Chamber of Commerce number: 75752034
VAT number: NL002499132B51

Article 3. Applicability

These general terms and conditions apply to every offer from EFW and to every (remotely) concluded agreement between EFW and the Buyer.

In addition to these general terms and conditions, supplementary conditions may apply to certain services and/or products. In case of any differences between the supplementary conditions and these general terms and conditions, the provisions of the supplementary conditions shall prevail over the general terms and conditions, unless otherwise determined by EFW.

Deviation from one or more provisions in these general terms and conditions can only be agreed upon expressly in writing. The other provisions of these terms and conditions remain in effect in such cases.
Buyer’s terms and conditions are not applicable unless expressly agreed upon in writing by EFW.

Unless expressly agreed upon in writing, EFW does not recognize the general or specific terms or conditions of third parties.

EFW shall provide the text of these general terms and conditions to the Buyer electronically in such a way that the Buyer can easily store them on a durable medium.

Before the agreement (remotely) is concluded, the text of these general terms and conditions will be made available to the Buyer. If this is not reasonably possible, it will be indicated before the agreement (remotely) is concluded where the general terms and conditions can be viewed at EFW electronically and how they can be obtained at the Buyer’s request, either electronically or otherwise, free of charge.

EFW reserves the right to modify and/or supplement the general terms and conditions at any time.

Article 4. Offer and Conclusion of Agreements

By using the EFW webshop and/or placing an order, the Buyer accepts these general terms and conditions as well as all other rights and obligations as stated on the webshop and applicable in the webshop.

EFW is authorized to use third parties in the execution of an agreement with the Buyer.

The EFW offer is non-binding unless a term for acceptance is mentioned in the offer.

Offers are valid while supplies last.

If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer.

The offer includes a complete and accurate description of the products and/or services offered. The description is detailed enough to allow the Buyer a proper assessment of the offer. If EFW uses images, they are a true representation of the products and/or services offered. Clear mistakes or errors in the offer do not bind EFW.

Each offer contains information making it clear to the Buyer what rights and obligations are associated with accepting the offer.

An agreement is concluded when: – the Prospective Buyer has expressly provided information by phone or in writing on the appropriate online form on the website, and this data has been received by EFW by phone or through an order form, post, or email; – the Prospective Buyer has explicitly indicated during their visit to the EFW establishment that they wish to purchase or receive a certain product and/or service; the Prospective Buyer has explicitly stated by phone that they wish to receive a certain product and/or service.

The agreement is concluded, subject to the above, at the moment of acceptance by the Buyer of the offer and fulfilling the conditions set forth therein.

If the agreement is concluded electronically, EFW shall take appropriate technical and organizational measures to secure the electronic transmission of data and provide a safe web environment. If the Buyer pays electronically, EFW shall take appropriate security measures.

Within legal frameworks, EFW may ascertain if the Buyer can meet their payment obligations and determine all relevant facts and factors essential for a responsible conclusion of the agreement (remotely). If, based on this examination, EFW has valid reasons not to proceed with the agreement, EFW is entitled to refuse a request or apply special conditions to the execution of the order.

Article 5. Prices

All prices are in euros, in accordance with legal regulations, and exclude 21% VAT and other costs such as duties and shipping costs, unless otherwise indicated by EFW.

The Buyer is obligated to pay the price communicated by EFW in its confirmation. Obvious (manipulation) errors in the pricing, such as clear inaccuracies, can be corrected by EFW after the agreement has been concluded.

Shipping costs are not included in the price. Special rates apply for deliveries outside the Netherlands. Certain payment methods have specific conditions related to shipping and associated costs, which will be clearly communicated to the Buyer.

If prices for offered products and services rise between the order and the execution, the Buyer may cancel the order or terminate the agreement within ten (10) days after being informed of the price increase by EFW.

If customers want to sell products on third-party sites, such as Bol.com, the EFW recommended selling price is leading and products must not be sold for less.

Article 6. Payment

Orders via the webshop can be paid in the following ways:

iDeal
Mistercash
Paypal
Bank cash / bank transfer) EFW is not liable for any errors in the payment process
Maestro
Visa
Riverty (formerly Afterpay)
Applepay

EFW may expand the payment options in the future. Other payment methods will be communicated on the website.

For some products and services, EFW may require an advance payment. If a prepayment is agreed upon, the Buyer cannot claim any rights regarding the performance of the order or service(s) until the agreed prepayment has been made.
The Buyer is obliged to immediately inform EFW of any inaccuracies in the provided or disclosed payment details.

In case of non-payment or late payment by the Buyer, the Buyer is liable for interest on the outstanding amount from the day the payment should have been made until the day of full payment, with an ongoing month considered a full month.

All (extra)judicial costs of any kind incurred by EFW as a result of the Buyer’s non-compliance with their (payment) obligations shall be borne by the Buyer.

EFW is entitled, in case of non-timely payment, to immediately terminate the agreement or suspend (further) delivery until the Buyer has fully fulfilled their payment obligations, including the payment of due interest and costs.

Article 7. Market Area

Orders can be delivered worldwide.

Agreements can only be concluded in Dutch/English.

Article 8. Delivery and Delivery Time

Orders will be delivered as soon as possible. EFW aims to dispatch orders placed before 16:00 on a working day the same day. The maximum delivery time is 30 days after receipt of the order, except for prepayments where the deadline is 30 days after payment receipt.

EFW’s delivery obligation shall, unless proof to the contrary is provided, be deemed fulfilled once the goods delivered by EFW have been offered to the buyer at least once. In case of home delivery, the carrier’s report, indicating the refusal to accept, constitutes full evidence of the delivery offer.

EFW may provide further information on delivery times on the website or notify in writing in another way. All deadlines mentioned on the website are indicative. Therefore, no rights can be derived from the indicated deadlines.
If a product temporarily out of stock is ordered by the Buyer, EFW will indicate when the product will be back in stock and can be reshipped.

EFW aims to notify the Buyer of delays within one working day by phone or email.

Deliveries will be made to the delivery address provided by the Buyer during the conclusion of the agreement.

Once the delivered products have been delivered to the specified delivery address, the risk regarding these products passes to the Buyer.

Different conditions may apply for deliveries abroad.

If the delivery is carried out in parts, EFW has the right to consider each delivery as a separate transaction.

Upon receiving items you did not order, you must notify EFW within 48 hours.

Article 9. Cooling-off Period / Right of Withdrawal

If there is a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 BW), the Buyer has the right to return (part of) the delivered goods within a period of 14 working days without stating a reason. This period starts from the moment the ordered goods have been delivered.

If the Buyer does not return the delivered goods to EFW after this period has ended, the purchase is final. Before returning, the Buyer must notify EFW in writing within 14 working days of delivery. The Buyer must prove that the delivered goods have been returned in a timely manner, for example by means of proof of postal delivery.

The goods must be returned in their original packaging (including accessories and accompanying documentation) and in new condition. If the goods have been used, burdened, or damaged in any way by the Buyer, the right to dissolution according to this section will be void. EFW reserves the right to charge administrative costs for returns. An envelope does not meet the return conditions.

Keeping in mind the previous statement, EFW will ensure that within 30 days of receiving the returned items, the full purchase amount, excluding shipping and administrative costs, will be refunded to the Buyer. Returning the delivered items is entirely at the expense and risk of the Buyer.

The right of withdrawal does not apply to: – services for which execution, with the Buyer’s consent, has started within the seven working days timeframe; – goods or services whose prices are subject to fluctuations on the financial market that EFW cannot influence; – goods that have been produced according to the consumer’s specifications, such as custom-made products, or that have a clear personal character; – goods or services that cannot be returned due to their nature, for example related to hygiene or items that can quickly perish or age.

If the returned product is not received in accordance with the conditions, the purchase amount will not be refunded. The product remains the property of the Buyer, who is obliged to pick up their property within two weeks. Upon request, the product can also be delivered, with delivery costs to be borne by the Buyer.

B2B purchases are excluded from the cooling-off period/right of withdrawal.

Returns are only processed up to two months after the date of purchase, provided they meet the above-mentioned conditions.

Article 10. Defects and Complaint Period

The Buyer is obliged to immediately (have) inspect(ed) the products upon receipt.

Buyer complaints about defects in the product or delivery, which are visibly apparent, must be reported to EFW within 14 days after delivery (or within 14 days after the invoice date if the products could not be delivered to the Buyer).

Buyer, not being a consumer Buyer, is not entitled to return the products over which no motivated complaint exists. If this is done without valid reasons, then all costs associated with the return will be charged to the Buyer. In this case, EFW is free to store the products for the costs and risks of the Buyer with third parties.

The Buyer must report return items in writing to customer service. This must be submitted via email to webshop@ef.com Under what conditions can items be returned? EF can only accept items under the categories of wrong order, defective product, product not to liking; however, the Buyer’s wish must be clearly communicated to the customer service representatives who will perform an inspection.

Article 11. Retention of Title

Ownership of products shall not pass to the Buyer until the Buyer has fully paid all amounts due to EFW under any agreement, including payment of interest and costs, even for prior or subsequent deliveries and any work done or to be done in relation to the products.

The Buyer may not encumber, sell, resell, alienate, or otherwise encumber products before ownership has been transferred.

Article 12. Warranty and Liability

In principle, the warranty for products delivered by EFW is as determined by the manufacturer of the respective item. If the delivered item does not conform to the agreement, the Buyer must notify EFW within a period of two months after discovery. Natural persons not acting in the course of business who have concluded an agreement (remotely) with EFW have the rights as specified in Book 7, Title 1, Sections 1 – 7 of the Dutch Civil Code.

EFW is never obliged to pay any compensation to the Buyer or others unless there is willful intent or gross negligence on the part of EFW.

EFW accepts no liability for consequential or business-related damage, indirect damage, and loss of profit or turnover.

If EFW must pay any damages for any reason, the compensation will never exceed an amount equal to the invoice value with respect to the product or service causing the damage.

Apart from the stipulations in this article, there is no warranty in the following cases: – if wear and tear can be considered normal; – if alterations have been made to the product, including repairs that were not authorized by EFW or the manufacturer; – if the original invoice cannot be presented, has been altered, or made illegible; – if the defects are the result of usage not corresponding to the intended purpose or improper use; – if damages are due to intentional action, gross negligence, or negligent maintenance.

In case of costs associated with repairing a defect, the Buyer will be informed. If the Buyer does not explicitly agree in writing to the cost estimate, they may receive their property returned upon payment of the inspection costs. If the Buyer has not paid these inspection costs six (6) months after receiving the cost estimate, ownership of the product will revert to EFW.

Article 13. Force Majeure

EFW is never obliged to pay any compensation to the Buyer or others unless there is willful intent or gross negligence on the part of EFW.

EFW accepts no liability for consequential or business-related damage, indirect damage, and loss of profit or turnover.

If EFW must pay any damages for any reason, the compensation will never exceed an amount equal to the invoice value with respect to the product or service causing the damage.

Article 14. Personal Data

EFW will process the Buyer’s data only in accordance with its privacy policy.

EFW will comply with applicable Dutch laws and regulations regarding this matter.

Article 15. Disputes

These general terms and conditions, governing agreements between EFW and the Buyer, are exclusively subject to Dutch law.

Parties will first make every effort to settle a dispute amicably.

For disputes arising from agreements between EFW and the Buyer that cannot be resolved amicably, the competent court in The Hague will have jurisdiction, unless EFW prefers to submit the dispute to the competent court of the Buyer’s place of residence, excluding those disputes falling within the competence of the subdistrict court.

Article 16. Miscellaneous Provisions

EFW aims to respond to emails sent to webshop@ef.com within 48 hours.

Any inaccuracies of data provided by EFW to you must be reported to EFW immediately, as well as any changes or inaccuracies in the data you have provided to EFW.

Terms and Conditions Training

These provisions form an integral part of the agreement between EF Cosmetics and the trainee as outlined on the registration form.

1. GENERAL DEFINITIONS

The training institute: EF Lash Designer in Rotterdam.

The trainee: the individual who has enrolled for one of the training courses organized by the training institute following the signing of the online registration form.

The course guide or website: study information from the training institute containing all relevant details of the respective training course(s).

Distance agreement: an agreement concluded exclusively through one or more remote communication techniques, such as written correspondence or electronic communication.

2. THE TRAINING

The training institute provides the training as specified in the course guide/website.

3. AGREEMENT BETWEEN THE TRAINING INSTITUTE AND THE TRAINEE

The agreement between the training institute and the trainee is made in writing. The study agreement comes into effect upon receipt of the online registration form. The trainee receives a confirmation of registration from the training institute. If the trainee is under 18 years of age, a legal representative must also sign the registration form.

The trainee is required to inform the training institute in writing of any changes in personal information.

4. COSTS OF THE TRAINING

The training incurs the following costs:

Course fee: the training institute establishes the course fee and lists it in the course guide/website.

Study materials and equipment: the training institute determines the costs for textbooks, course materials, and work supplies, listing them in the course guide/website.

5. PAYMENT OF THE COURSE FEE

The training institute determines the payment terms for the course fee.

The course fee or its instalments must be paid in advance. The first instalment is due upon registration for payment in instalments.

The training institute may exclude trainees who do not meet the agreed-upon financial obligations from further education; in such cases, the outstanding course fee is immediately due in full without exception.

6. CANCELLATION TERMS OF THE TRAINING

The training institute determines the payment terms for the course fee.

The course fee or its instalments must be paid in advance. The first instalment is due upon registration for payment in instalments.

7. COLLECTION OF COURSE FEES

In case the trainee fails to pay the due course fee, collection measures will be taken. The outstanding amount will accrue statutory interest and collection or legal costs.

8. MATERIALS

The training institute determines which materials and books are used during the course and which materials are provided during the course. Books and materials are available for purchase at the training institute and become the property of the trainee after payment.

9. LIABILITY

The training institute is not responsible for the loss, damage, or theft of items belonging to the trainees.

All damages caused by the trainee, whether willfully or negligently, must be rectified at the trainee’s or their legal representative’s expense.

The trainee is liable for damages to clothing and other properties of third parties.

10. CLASS TIMES AND LOCATIONS

The training institute reserves the right to change the training day or class time at least 14 days before the start of the training in case of insufficient enrollments or other reasons. If the trainee cannot agree to this change, they can inform the training institute in writing within 14 days, and the agreement will be terminated at no cost to the trainee, and any advance payments will be refunded.

In severe cases of force majeure, the training institute may change the class times or locations where the lessons are conducted. In such cases of force majeure, the termination clause mentioned in subsection a cannot be invoked.

The training will commence at the specified start time. If you are more than 15 minutes late, regardless of the reason, access will be denied. This is to maintain the training schedule.

Please note that non-attendance of the training will incur a cost. A fee of 40% of the course fee will be charged.

11. COPYRIGHT

The copyright on the training institute’s own teaching materials lies with the training institute. Materials may not be duplicated and/or disclosed through print, photocopy, microfilm, or by any other means without prior written permission from the training institute.

12. HOUSE RULES

The trainee commits to attending all lessons related to the training.

The trainee commits to completing all assigned homework, both theoretical and practical, diligently.

In case of absence due to illness or other reasons, the trainee must notify the training institute, stating the reason, before the start of the lesson. We request written proof of the absence. In case of illness, a doctor’s certificate is required, and in the event of a bereavement of loved ones, we request proof of death. This could be in the form of an obituary card or death notice.

The trainee must leave the workspace clean and tidy. Food is not allowed in the classrooms.

There is a strict no smoking policy at the training institute in all areas, and it is mandatory to turn off mobile phones during classes.

13. DISPUTES

In case of disputes between the trainee and the training institute related to or arising from the agreement between EF Cosmetics and the trainee, a complaint can be sent to the management of the training institute. The management is obliged to respond in writing to this complaint within 10 working days.

14. MODELS

The benefits of arranging your own model

We understand that you may feel quite nervous about attending a training course. Bringing a model whom you already know has shown that trainees tend to participate with less nervousness. Additionally, someone from your immediate surroundings can be a good start to build your client base.

Potential risks with model requests

We provide this service for you as a trainee, in case your model unexpectedly cannot participate. This request can be sent up to 7 working days before your training date via email to training@ef.com . However, we cannot guarantee that we will be able to arrange a model for you.

No model for your training

As a trainee, you enroll for a training where models are required. Therefore, it is your responsibility to arrange models. If you do not have a model, unfortunately, you cannot attend the training. The training will be canceled, and we will charge a 40% fee of the course fee, as the cancellation falls within the 14-day period from the start of the training. These are the General Terms and Conditions that you accepted during the registration process.

15. COURSE GUIDE

Print and typographical errors, changes in pricing, and amendments to the contents of the courses in the course guide are reserved.

16. ADDITIONAL CONDITIONS BROW HENNA TRAINING

The trainee must have experience with Brow Styling and Brow Mapping to participate in the Brow Henna training. If you are not experienced in marking and styling eyebrows, be aware that these techniques will not be explained during the Brow Henna training. Should you choose as a trainee to participate in this manner, it is your own responsibility. If you decide not to proceed with the training, we will charge a 40% fee of the training costs since the cancellation falls within 14 days/at the start of the training.

Terms and Conditions for Online Lash Trainings

1. ENROLLMENT

The trainee, hereinafter referred to as the “participant,” must enroll through the official online registration form for the specified online lash training course.

By enrolling, the participant agrees to the terms and conditions outlined herein and the guidelines set forth in the online lash training course.

2. COURSE MATERIALS

Upon enrollment, the participant will receive access to the online lash training materials, including video tutorials, reading materials, and assessments required for the course.

The course materials provided are for personal use only and may not be reproduced, shared, or distributed without prior written consent from the training institute.

3. PAYMENT

The course fees for the online lash training program must be paid in full at the time of enrollment to secure access to the training materials.

The training institute reserves the right to refuse access to the online training program if payment is not received within the specified timeframe.

4. PARTICIPATION

The participant must actively engage in the online lash training program and complete all the required modules and assessments within the designated timeframe.

The participant is responsible for maintaining a suitable learning environment conducive to online learning during the training program.

5. CERTIFICATION

Successful completion of the online lash training program, including passing all assessments, will lead to the participant receiving a certificate of completion from the training institute.

The certificate awarded upon successful completion of the online lash training program is recognition of the participant’s knowledge and skills acquired during the course.

6. COMMUNICATION

The participant must adhere to professional and respectful communication practices when interacting with instructors, mentors, or fellow participants during the online lash training program.

Any queries or concerns related to the training program should be directed to the designated contact person at the training institute via the official communication channels training@ef.com

7. INTELLECTUAL PROPRETY

All course materials, videos, and resources provided during the online lash training program are the intellectual property of the training institute and may not be copied, reproduced, or distributed without prior written consent.

Upon completion of the online lash training program, the participant agrees not to use the course materials for commercial purposes without explicit permission from the training institute.

8. REFUND POLICY

Refunds for the online lash training programs and mentoring are not permited. Check refund policy below.

9. CODE OF CONDUCT

The participant must conduct themselves ethically and professionally throughout the online lash training program, refraining from any behavior that may disrupt the learning environment or harm the reputation of the training institute.

Violation of the code of conduct may result in the participant’s removal from the online lash training program without refund.

10. AMENDAMENTS

The training institute reserves the right to modify or update the terms and conditions for online lash trainings as necessary. Any changes will be communicated to the participants in a timely manner.

Participants are encouraged to regularly review the terms and conditions to stay informed of any updates or changes that may affect their participation in the online lash training program.